FAQs
Account
How do I update my saved addresses?
Click on the Profile section of your account and scroll to Addresses section to add or edit saved addresses. If you do not see this section, please contact us at partners@tenlittle.com.
What are the benefits of ordering via your wholesale portal?
Our wholesale portal offers our lowest wholesale pricing, free shipping on orders of $750+, dedicated account support, and complimentary physical Fit Finders to support in-store selling.
Ordering & Payment
Is there a minimum order value?
The minimum order value for both opening orders and reorders is $200.
What payment methods do you accept?
We currently accept Visa, MasterCard, American Express, Discover, Shop Pay, and Apple Pay. All purchases require bank authorization prior to shipping and only authorized orders will be processed and shipped. Your billing information must match the information on your credit card statement.
Do you offer payment terms?
Not at this time.
Do products ship in case packs?
Our products are available in case packs of 10, but you are not required to order in case pack quantities.
Do you offer backorders?
Not at this time.
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free shipping on orders of $750 and above. Shipping costs will be calculated at checkout for orders below this threshold.
Where do you ship?
We currently ship within the continental United States. At this time, we do not ship to Alaska and Hawaii.
When can I expect to receive my order?
Orders typically arrive within 3-7 business days. Once your order ships, we’ll send a confirmation email with tracking information. Please note that tracking may take 24-48 hours to update after shipment.
Can I expedite my order?
Not at this time.
Where do you ship from?
Depending on the contents of your order, it may ship from one of our two domestic warehouses in Indianapolis or Los Angeles.
What shipping carriers do you use?
We ship via USPS, DHL, UPS, or LTL carriers, depending on the size and weight of your order.
Can I use my own shipping account?
Not at this time.
Returns
What is your return policy?
All wholesale orders are final sale and cannot be returned or exchanged.
What should I do if an item arrives damaged?
If any items arrive damaged or defective, please contact us at partners@tenlittle.com with your order details and photos so our team can assist you.
Selling & Brand Guidelines
Where can I sell Ten Little products?
Ten Little products may be sold in approved brick-and-mortar retail locations only and may not be sold online without prior written approval.
Do you provide marketing assets?
Yes, we’re happy to share marketing assets and line sheets. Please email us at partners@tenlittle.com.
Do you provide images of the items?
Yes, we’re happy to provide product images. Please email us at partners@tenlittle.com.
Are there MAP policies?
Yes, all partners are required to adhere to our MAP policies, which are available on our website.
Contact
How can I contact customer service?
Please email us at partners@tenlittle.com and we would be happy to assist you.